Shipping policy

Last updated: 8 July 2026

Free Worldwide Shipping

Every Maison Veloura order ships free of charge, worldwide, with no minimum purchase. The price you see at checkout is the price you pay. Orders shipped outside the European Union may be subject to local import charges (see below).

Express Shipping

Prefer to receive your order sooner? Express Shipping is available at checkout for 7,99 €. Express orders receive priority handling and ship first.

Order Processing

Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.

Estimated Delivery Times

After processing:

Standard Shipping (free): 12 to 15 business days

Express Shipping: 8 to 10 business days

These are estimates based on carrier performance. Customs checks or carrier delays may occasionally add time. If your order has not arrived within the maximum estimated timeframe, contact us at [CONTACT EMAIL]: for undelivered orders, you may request a replacement or a full refund in accordance with applicable law.

Tracking

You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse. Tracking may take 24 to 48 hours to activate.

Customs, Duties and Taxes

Orders delivered within the European Union include all applicable taxes: no additional charges on delivery. Orders shipped outside the EU may be subject to import duties, taxes, or handling fees applied by the destination country. These charges are the responsibility of the recipient and are not collected by us.

Incorrect Address

Please double-check your shipping address at checkout. If you notice an error, contact us immediately at [CONTACT EMAIL]. If the order has not shipped yet, we will correct it. Parcels returned to us due to an incorrect or incomplete address can be reshipped or refunded once received back.

Lost or Undelivered Parcels

If tracking shows no movement for an unusual period, or your parcel is marked delivered but has not arrived, contact us at [CONTACT EMAIL]. We will open an investigation with the carrier and, where the parcel is confirmed lost, send a replacement or issue a full refund.