Woman with a face mask reading a book against Platinum Silver silk pillows in bed

OUR FREQUENTLY ASKED QUESTIONS.

Everything about mulberry silk, momme, sizing, washing, shipping and returns. If your question isn't answered here, we reply within 24 to 48 hours.

Understanding silk.

What is mulberry silk?

Mulberry silk is a natural protein fibre spun by silkworms fed exclusively on mulberry leaves. That controlled diet produces longer, more uniform filaments than any other silk, which is why it is the standard for quality bedding. Chemically it is closer to your hair than to cotton, which is why it asks for a different kind of care.

What does momme mean?

Momme is the weight of silk fabric, the way thread count works for cotton. It is the single most useful number when comparing two silk pillowcases. Below 16 momme, silk is too light for something you sleep on and wash every few days. Our pillowcases are 19 momme, the standard weight for quality bedding. A listing that does not state its momme is telling you something.

What is the difference between silk and satin?

Silk is a fibre. Satin is a weave, and it is almost always polyester. Both give a smooth, low-friction surface, but only silk breathes and adapts to your temperature through the night. A pillowcase can be satin without containing any silk at all, which is why the composition label is the only thing worth reading.

Can a silk pillowcase help reduce friction on hair?

A smooth, low-friction surface lets hair glide rather than catch as you move at night. This may help limit friction-related tangles and frizz, although results vary by hair type and routine. A pillowcase supports a hair routine; it does not replace one, and it is not a treatment.

Is a silk pillowcase suitable for curly or textured hair?

Many people with curls choose silk because its smooth surface reduces overnight rubbing, and because it draws far less moisture from the hair than cotton. Pair it with the routine and products suited to your own curl pattern.

Is silk gentle on the skin?

Silk's smooth surface creates less drag than textured fabrics, which is why people notice fewer pillow creases in the morning. It does not treat acne, irritation or any other skin condition. Wash your bedding regularly and seek professional advice for medical concerns.

Does silk bedding feel hot?

Silk is a natural fibre that moves moisture away from the skin and adapts to your temperature, which is why it suits both warm and cool sleepers. This is the clearest practical difference from polyester satin, which feels cool on contact but holds heat as the night goes on.

CARING FOR SILK.

How should I wash a silk pillowcase?

Hand wash in cold water with a pH-neutral silk detergent, or use your machine's delicate cycle at 30°C maximum, in a mesh bag, on the lowest spin. Wash silk on its own a single zip or hook in the drum will pull the weave. Never wring: press the water out between two towels and air dry flat, away from direct sunlight.

What detergent should I use for silk?

A pH-neutral detergent made for silk or wool, with no enzymes, no bleach and no optical brighteners. Most standard detergents contain enzymes designed to break down protein stains — and silk is a protein. Never use fabric softener: it coats the fibre and takes away the sheen you paid for.

How often should I wash silk pillowcases and bedding?

Pillowcases every three to four days, since they collect skin oils and hair products every night. Duvet covers and fitted sheets every one to two weeks.

Can silk go in the tumble dryer?

No, at any temperature. Heat is what damages silk fastest. Air dry flat or over a line, always in the shade direct sunlight yellows silk and weakens the fibre permanently.

Why has my silk lost its shine?

The three usual causes are fabric softener, hot water and tumble drying, and all three are irreversible. Cool water, a silk detergent and air drying in the shade keep the sheen for years.

How do I remove wrinkles from silk bedding?

Most creases fall out if you reshape the piece while it is still damp. For a crisp finish, iron inside out on the silk setting, 110°C maximum, while the fabric is slightly damp. A steamer held at a distance works just as well and touches nothing.

How can I prevent silk from snagging?

Wash it separately from anything with zips, hooks or velcro, and keep the mesh bag habit. Remove rings before handling and keep nails smooth. The floating threads that create the glide are also what catches.

How should I store silk bedding?

Fold it clean and completely dry, flat in a drawer, away from light and damp. Avoid airtight plastic silk needs to breathe and do not compress it under heavy items for long periods.

CHOOSING THE RIGHT PRODUCT AND SIZE.

How do I choose a silk pillowcase?

Check three things: the fibre composition, the momme, and the dimensions. A listing that states none of them is telling you something. Then measure your pillow side to side and top to bottom, without decorative edges and match it to the size given on the product page.

What size silk pillowcase do I need?

Our rectangular pillowcase is 75 x 50 cm, the UK and European standard, equivalent to a US Queen. Our square pillowcase is 50 x 50 cm, the European continental size for the decorative layer. Measure the pillow itself rather than your current pillowcase, which may have stretched.

What is included in a Maison Veloura bedding set?

Each set includes one duvet cover, one fitted sheet and two pillowcases in mulberry silk, cut from the same silk and dyed to the same tone so the whole bed matches in one order. Choose from ten colourways. Buying the set costs less than the pieces bought separately.

How do I choose a duvet cover size?

Measure the duvet itself rather than the mattress, then choose a cover with the same dimensions. If you are replacing an existing cover, its care label is the most reliable size reference.

How many silk pillowcases do I need?

Two per pillow you sleep on: one on the bed, one clean and ready. Silk pillowcases want washing every three to four days, and a rotation is the only way that actually happens.

Shipping & Returns.

Where does Maison Veloura deliver?

Maison Veloura offers standard delivery worldwide, free of charge and with no minimum purchase.

How long does delivery take?

Orders are processed within 1 to 2 business days, Monday to Friday excluding public holidays. After processing, estimated delivery takes 12 to 15 business days with free standard shipping or 8 to 10 business days with express shipping. These times are estimates rather than guarantees, and customs checks or carrier delays may occasionally add time.

How much does delivery cost?

Standard worldwide shipping is free, with no minimum purchase. Express shipping is available for €7.99. The final amount is displayed before payment.

What is the Maison Veloura return policy?

You have 14 days from receipt to return an item. Contact us at maisonvelourapro@gmail.com to start a return. Return shipping is arranged and paid by you, except when the item arrives damaged, defective or incorrect — in that case we cover everything and send a replacement or full refund. Once we receive your return, or proof of shipment, you are refunded within 14 days by the original payment method.

What should I do if my order arrives damaged, defective or incorrect?

Contact Maison Veloura as soon as possible after delivery, including your order number and clear photographs of the item and the issue. Once the problem has been reviewed, we will send a replacement or issue a full refund, including any shipping costs. This does not limit your statutory consumer rights.

How can I contact Maison Veloura?

You can contact Maison Veloura through our contact form. Customer service is available Monday to Friday, from 9:00 to 18:00 CET, and usually replies within 24 to 48 hours on business days.

ABOUT MAISON VELOURA.

Where are Maison Veloura products made?

Maison Veloura is designed in Paris. Our silk is woven in China, where mulberry silk has been produced for millennia and where the expertise remains unmatched, to our own specifications for weight, colour and finishing. Our products are certified free from harmful substances. Our suppliers are regularly inspected and must comply with strict quality standards. Each piece is carefully inspected by hand to ensure flawless finishing. We think you should know where what you sleep on comes from.

Is your silk certified?

Yes. Our pillowcases are woven from silk certified OEKO-TEX Standard 100. The certification covers the fabric and is held by the mill that weaves it.

A doubt? A question?
Maison Veloura replies within 24 to 48 hours, promised.