OUR FREQUENTLY ASKED QUESTIONS.
Everything about mulberry silk, momme, sizing, washing, shipping and returns. If your question isn't answered here, we reply within 24 to 48 hours.
Everything about mulberry silk, momme, sizing, washing, shipping and returns. If your question isn't answered here, we reply within 24 to 48 hours.
Mulberry silk is a natural protein fibre from silkworms fed only on mulberry leaves. That diet gives a longer, more even filament than wild silk. Maison Veloura bedding is 100% mulberry silk, 19 momme.
Momme is the weight of silk fabric, the way thread count is used for cotton. It is a weight number, not a quality grade. Below 16 momme, silk bedding often thins sooner at the stitching. Ours is 19 momme. A listing that does not state its momme is incomplete.
Read the composition line. It should say 100% mulberry silk and state the momme. If the listing only describes a “smooth finish” and never names the fibre, it is not telling you what you are buying.
The fabric is woven from OEKO-TEX Standard 100 certified mulberry silk. The certificate is held by the mill. We publish the name of the label; we do not invent a certificate number.
Hand wash in cold water with a pH-neutral silk detergent, or use the machine’s delicate cycle at 30°C maximum, in a mesh bag, on the lowest spin. Wash silk on its own: a zip or hook in the drum will pull the weave. Never wring. Press the water out between two towels and air dry flat, away from direct sunlight.
A pH-neutral detergent made for silk or wool, with no enzymes, no bleach and no optical brighteners. Most standard detergents contain enzymes that break down protein, and silk is a protein. Never use fabric softener: it coats the fibre and takes away the sheen.
Pillowcases every three to four days. Duvet covers and fitted sheets every one to two weeks.
No, at any temperature. Heat damages silk fastest. Air dry flat or over a line, always in the shade. Direct sunlight yellows silk and weakens the fibre.
The three usual causes are fabric softener, hot water and tumble drying, and all three are irreversible. Cool water, a silk detergent and air drying in the shade keep the sheen.
Most creases fall out if you reshape the piece while it is still damp. For a crisp finish, iron inside out on the silk setting, 110°C maximum, while the fabric is slightly damp. A steamer held at a distance works as well.
Wash it separately from anything with zips, hooks or velcro, and keep the mesh bag habit. The floating threads that give silk its sheen are also what catch.
Fold it clean and completely dry, flat in a drawer, away from light and damp. Avoid airtight plastic. Do not compress it under heavy items for long periods.
Check three things: the fibre, the momme, and the dimensions. Then measure your pillow side to side and top to bottom, without decorative edges, and match it to the size on the product page.
We sell two sizes: 50×70 (rectangular) and 65×65 (square). Measure the pillow itself, not the old case. 50×70 is the usual rectangular European pillow. 65×65 is the square pillow common on French beds.
One duvet cover, one fitted sheet, and pillowcase(s) in the same 19 momme mulberry silk and the same shade. Size on the set is the bed size: 90, 140, 160 or 180. A 90 set includes one pillowcase; 140 / 160 / 180 include two. Five shades: Pearl White, Sand Beige, Blush Pink, Obsidian Black, Platinum Silver.
Measure the duvet, not the mattress, then choose a cover with the same dimensions. Our covers are 140×200, 200×200, 240×220 and 260×240. If you are replacing an existing cover, its care label is the most reliable size reference.
25 cm, with elasticated corners. French mattress sizes: 90×200, 140×200, 160×200, 180×200.
Two per pillow you use: one on the bed, one clean and ready. Silk air-dries, so a rotation is what keeps a clean case on the bed.
Standard delivery worldwide, free of charge, with no minimum purchase.
Orders are processed within 1 to 2 business days, Monday to Friday excluding public holidays. After processing, estimated delivery is 12 to 15 business days with free standard shipping, or 8 to 10 business days with express. These times are estimates. Customs checks or carrier delays may add time.
Standard worldwide shipping is free. Express shipping is €7.99. The final amount is displayed before payment.
You have 14 days from receipt to return an item. Contact maisonvelourapro@gmail.com to start a return. Return shipping is paid by you, except when the item arrives damaged, defective or incorrect — in that case we cover it and send a replacement or a full refund. Once we receive the return, or proof of shipment, you are refunded within 14 days by the original payment method.
Contact us as soon as possible after delivery, with your order number and clear photographs of the item and the issue. Once reviewed, we send a replacement or a full refund, including any shipping costs. This does not limit your statutory consumer rights.
You can contact Maison Veloura through our contact form. Customer service is available Monday to Friday, 9:00 to 18:00 CET, and usually replies within 24 to 48 hours on business days.
The silk is woven in China. Manufacturing is carried out by selected partners. Composition, momme, sizes and care are on each product page.
Five: Pearl White, Sand Beige, Blush Pink, Obsidian Black, Platinum Silver.