Woman with a face mask reading a book against Platinum Silver silk pillows in bed

OUR FREQUENTLY ASKED QUESTIONS.

Everything about mulberry silk, momme, sizing, washing, shipping and returns. If your question isn't answered here, we reply within 24 to 48 hours.

Understanding silk.

What is mulberry silk?

Mulberry silk is a natural protein fibre from silkworms fed only on mulberry leaves. That diet gives a longer, more even filament than wild silk. Maison Veloura bedding is 100% mulberry silk, 19 momme.

What does momme mean?

Momme is the weight of silk fabric, the way thread count is used for cotton. It is a weight number, not a quality grade. Below 16 momme, silk bedding often thins sooner at the stitching. Ours is 19 momme. A listing that does not state its momme is incomplete.

How do I know I am buying silk?

Read the composition line. It should say 100% mulberry silk and state the momme. If the listing only describes a “smooth finish” and never names the fibre, it is not telling you what you are buying.

Is your silk certified?

The fabric is woven from OEKO-TEX Standard 100 certified mulberry silk. The certificate is held by the mill. We publish the name of the label; we do not invent a certificate number.

CARING FOR SILK.

How should I wash a silk pillowcase?

Hand wash in cold water with a pH-neutral silk detergent, or use the machine’s delicate cycle at 30°C maximum, in a mesh bag, on the lowest spin. Wash silk on its own: a zip or hook in the drum will pull the weave. Never wring. Press the water out between two towels and air dry flat, away from direct sunlight.

What detergent should I use for silk?

A pH-neutral detergent made for silk or wool, with no enzymes, no bleach and no optical brighteners. Most standard detergents contain enzymes that break down protein, and silk is a protein. Never use fabric softener: it coats the fibre and takes away the sheen.

How often should I wash silk pillowcases and bedding?

Pillowcases every three to four days. Duvet covers and fitted sheets every one to two weeks.

Can silk go in the tumble dryer?

No, at any temperature. Heat damages silk fastest. Air dry flat or over a line, always in the shade. Direct sunlight yellows silk and weakens the fibre.

Why has my silk lost its shine?

The three usual causes are fabric softener, hot water and tumble drying, and all three are irreversible. Cool water, a silk detergent and air drying in the shade keep the sheen.

How do I remove wrinkles from silk bedding?

Most creases fall out if you reshape the piece while it is still damp. For a crisp finish, iron inside out on the silk setting, 110°C maximum, while the fabric is slightly damp. A steamer held at a distance works as well.

How can I prevent silk from snagging?

Wash it separately from anything with zips, hooks or velcro, and keep the mesh bag habit. The floating threads that give silk its sheen are also what catch.

How should I store silk bedding?

Fold it clean and completely dry, flat in a drawer, away from light and damp. Avoid airtight plastic. Do not compress it under heavy items for long periods.

CHOOSING THE RIGHT PRODUCT AND SIZE.

How do I choose a silk pillowcase?

Check three things: the fibre, the momme, and the dimensions. Then measure your pillow side to side and top to bottom, without decorative edges, and match it to the size on the product page.

What size silk pillowcase do I need?

We sell two sizes: 50×70 (rectangular) and 65×65 (square). Measure the pillow itself, not the old case. 50×70 is the usual rectangular European pillow. 65×65 is the square pillow common on French beds.

What is included in a Maison Veloura bedding set?

One duvet cover, one fitted sheet, and pillowcase(s) in the same 19 momme mulberry silk and the same shade. Size on the set is the bed size: 90, 140, 160 or 180. A 90 set includes one pillowcase; 140 / 160 / 180 include two. Five shades: Pearl White, Sand Beige, Blush Pink, Obsidian Black, Platinum Silver.

How do I choose a duvet cover size?

Measure the duvet, not the mattress, then choose a cover with the same dimensions. Our covers are 140×200, 200×200, 240×220 and 260×240. If you are replacing an existing cover, its care label is the most reliable size reference.

What pocket depth is the fitted sheet?

25 cm, with elasticated corners. French mattress sizes: 90×200, 140×200, 160×200, 180×200.

How many silk pillowcases do I need?

Two per pillow you use: one on the bed, one clean and ready. Silk air-dries, so a rotation is what keeps a clean case on the bed.

Shipping & Returns.

Where does Maison Veloura deliver?

Standard delivery worldwide, free of charge, with no minimum purchase.

How long does delivery take?

Orders are processed within 1 to 2 business days, Monday to Friday excluding public holidays. After processing, estimated delivery is 12 to 15 business days with free standard shipping, or 8 to 10 business days with express. These times are estimates. Customs checks or carrier delays may add time.

How much does delivery cost?

Standard worldwide shipping is free. Express shipping is €7.99. The final amount is displayed before payment.

What is the Maison Veloura return policy?

You have 14 days from receipt to return an item. Contact maisonvelourapro@gmail.com to start a return. Return shipping is paid by you, except when the item arrives damaged, defective or incorrect — in that case we cover it and send a replacement or a full refund. Once we receive the return, or proof of shipment, you are refunded within 14 days by the original payment method.

What should I do if my order arrives damaged, defective or incorrect?

Contact us as soon as possible after delivery, with your order number and clear photographs of the item and the issue. Once reviewed, we send a replacement or a full refund, including any shipping costs. This does not limit your statutory consumer rights.

How can I contact Maison Veloura?

You can contact Maison Veloura through our contact form. Customer service is available Monday to Friday, 9:00 to 18:00 CET, and usually replies within 24 to 48 hours on business days.

ABOUT MAISON VELOURA.

Where are Maison Veloura products made?

The silk is woven in China. Manufacturing is carried out by selected partners. Composition, momme, sizes and care are on each product page.

How many colours do you sell?

Five: Pearl White, Sand Beige, Blush Pink, Obsidian Black, Platinum Silver.

A doubt? A question?
Maison Veloura replies within 24 to 48 hours, promised.