Refund policy

Last updated: 7 September 2026

RETURNS AND REFUNDS

14-Day Return Period

Maison Veloura, operated by [LEGAL BUSINESS NAME], offers a 14-day return period to all customers. You must notify us within 14 calendar days after receiving your order.

Consumers in the European Union also benefit from their statutory right of withdrawal and legal guarantees.

To request a return, email maisonvelourapro@gmail.com with your order number or send any other unambiguous statement confirming your decision to withdraw. After notifying us, you must return the product within 14 calendar days.

Return Conditions

You may open the packaging and inspect the product as you would in a physical store.

Returned bedding must be clean, unwashed, unworn, and free from stains, hair, odours or damage. Please return all labels, accessories and original packaging where reasonably possible.

Handling beyond what is necessary to inspect the product may result in a deduction reflecting any loss in value. This does not limit your statutory consumer rights.

How to Return

1. Contact maisonvelourapro@gmail.com with your order number.
2. We will provide the return instructions.
3. Send the product to the following address:

[RETURN ADDRESS]

4. Return the product within 14 calendar days after notifying us.

For a change of mind, return shipping costs are paid by the customer. Maison Veloura covers the return costs when an item is faulty, damaged or different from what was ordered.

Use a tracked shipping method and retain proof of shipment until your refund has been completed.

Refunds

We will issue your refund within 14 days after being informed of your withdrawal. We may withhold the refund until we receive the returned product or proof that it has been shipped.

The refund will be issued to the original payment method. It includes the price paid and, where required by law, the cost of the least expensive standard delivery option.

Additional express delivery charges are not refundable beyond the cost of standard delivery. No refund processing fee is charged. Depending on your bank, the payment may require additional time to appear on your statement.

Exchanges

The fastest way to receive a different colour or size is to return the original product for a refund and place a new order.

Damaged, Defective or Incorrect Items

Contact maisonvelourapro@gmail.com as soon as possible after delivery, with your order number and photographs showing the issue.

Where the product is confirmed to be faulty, damaged or incorrect, Maison Veloura will cover the return costs and offer a replacement or full refund. This does not limit your statutory rights.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order. If the order has not yet been dispatched, we will cancel it and issue a full refund.

Statutory Guarantees

In addition to this return policy, consumers benefit from the applicable legal guarantee of conformity and the legal guarantee against hidden defects. These guarantees apply free of charge and are not limited by this policy.

MODEL WITHDRAWAL FORM

To: [LEGAL BUSINESS NAME], trading as Maison Veloura
Legal form: [LEGAL FORM]
Registration number: [REGISTRATION NUMBER]
Registered address: [REGISTERED ADDRESS]
Return address: [RETURN ADDRESS]
Email: maisonvelourapro@gmail.com

I hereby notify you that I withdraw from my contract for the purchase of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):

Questions

Contact Maison Veloura at maisonvelourapro@gmail.com or [BUSINESS PHONE NUMBER].